● Reference · Help

Support
how we help.

Where to ask, what item support covers, and what to include so we can answer quickly.

01How to get help

Support is provided through the Support tab on the CryptoMeter item page on CodeCanyon, following Envato's item support policy.

Covered	Not covered
Questions about the plugin's features and settings Bugs in the plugin Help with the setup described in this documentation	Custom development and custom hook code Conflicts with third-party plugins or themes (beyond diagnosis) Server, hosting, CDN, firewall or page-cache configuration Facilitator accounts, Coinbase CDP accounts, wallets and on-chain issues Legal or tax questions

Your WordPress and PHP versions and the rows from Settings → Tools & status → System status
What the Activity log and the loopback test show for the request in question
The status of the lists on Bots & rules → Verification sources
Which cache, CDN or security plugins you use

Never send

A private key, seed phrase, CDP key secret, webhook secret or WordPress password in a support request. We will never ask for them.

Updates: download new versions from your CodeCanyon Downloads page. Every release is listed in the Changelog; the update steps are in Updating.
Refunds: follow Envato's refund policy.
Licence: the plugin code is GPL-2.0-or-later; your Envato licence (Regular or Extended) and its terms are shown on the item page. Third-party parts keep their own licences, see Credits & licences.

Found a vulnerability? Report it privately through the item's Support tab, with steps to reproduce. Please do not post it in public comments.